Italian Tailoring for MenRegulations
Our online store adopts a very strict and precisely defined returns policy, which applies to every product on the site.
All items are made individually and customised at the customer's request: it is therefore essential to read the general terms of sale in detail before confirming and sending the order.
Products must be checked by the customer at the time of delivery, to make sure they are free of manufacturing defects. Should any be found, they must be reported to the company within 24 hours by email, as follows:
- state the order number;
- explain the defect of the product;
- request the return of the item, either by replacing it with a new product or by refunding the price paid. Sold-out items cannot be replaced with another product and will be refunded in cash.
The consumer has the right to cancel the order, without paying any penalty and without giving a reason, within 24 hours of sending the request, by email to the address given in the contacts of the site.
When an item can be returned
Only garments and accessories available in stock at the time of purchase may be returned, with a refund of the full amount paid, including delivery charges, provided that:
- the product is sold out;
- the product has manufacturing defects;
- the product does not conform to the order.
Shipping is paid by the company only where the product has manufacturing defects, the measurements of the garment do not match those given by the customer, or the item is not the one requested. In all other cases the transport costs are charged to the customer.
Customised items can only be returned if they were available in stock at the time of purchase: the cost of the customisation is deducted from the refund.
Items purchased and not customised are refunded where there has been a sizing error by the company, or where the consumer finds a mismatch between the colour tone of the garment received and the image of the product on the site.*
Items and accessories made to measure and customised for the customer cannot be returned.
Neither products returned because of a change of mind nor products made in sizes communicated incorrectly are refunded. Any tailoring alterations are at the customer's expense.
* Our photographs are carefully edited to give an accurate image of the products, but we are aware that the result may vary depending on the monitor or the device used for viewing. To get around this, we run a service that sends out physical samples, so that the customer can see the fabric in person.
How to return an item
Returns take place within 14 days of receipt of the goods, if the items are returned new, unused, clean and with all their original labels and tags, complete with all their parts and accessories. Products showing damage caused by natural wear and by use are not refunded.
Items must be sent back in their original packaging, so that they are properly protected during transport. Shoes must be returned clean and in their original cardboard box, as the box is an integral part of the product.
Under no circumstances are returns accepted that do not comply with these rules.
Refunds
The refund covers the full amount paid, including delivery charges, and will be credited within 14 days of notification of the return, using the same payment method and in the same currency as the purchase, without any cost or commission to the customer. The refund may be withheld until the returned items have been received, or until the customer provides proof of dispatch, whichever occurs first.
Customer service
Our customer service is available for any question about the products, the order, the return of items and the working of the site. You can contact the sales office by email at info@ottavionuccio.com or on WhatsApp, at the number shown at the top of every page.
Emails are replied to within one working day, Monday to Friday from 08:30 to 14:30 (Italian time), excluding public holidays; we answer the telephone Monday to Friday from 08:30 to 17:00. Any suggestions or feedback will be gratefully received.
The personal data provided is processed solely in order to answer the request. It is processed in a manner suited to guaranteeing security and confidentiality, as required by EU Regulation 679/2016 (GDPR). The data controller is Tailor Diffusion S.r.l., SS 275 km 21,400, 73039 Lucugnano di Tricase (LE), Italy.
Part of the communication takes place in writing: the consumer therefore expressly accepts the use of email as a valid procedure for sending all information, acknowledging for legal purposes that any notice sent by the site complies with the privacy regulations in force.